Before It Counts
Every two weeks, one case from inside an organization: what happened, where it actually sat, and what it cost.
Most of what goes wrong in organizations goes wrong at a place that does not hurt yet. A review desk that quietly receives four times as much. A function that arrived with an update and now ranks things. A signature that claims more than anyone could know. Before It Counts looks at those places while they can still be changed.
It appears every two weeks on LinkedIn, in parallel with my German newsletter Bevor es darauf ankommt.
Issues
Issue 1 · The Signature That Claims More Than Anyone Knows A payback period of fourteen months, correctly calculated and still wrong, and the eight workdays per award that appear in no line of it. Read on LinkedIn →